Refund policy
RETURNS & REFUNDS:
AS A SMALL, INDEPENDENTLY RUN SHOP,ALL SALES AT WILLOW LANE BOOKSHOP ARE FINAL. WE DO NOT ACCEPT RETURNS OR OFFER REFUNDS AT THIS TIME. EACH ITEM IS CAREFULLY CHOSEN AND PACKED WITH LOVE, AND WE THANK YOU FOR UNDERSTANDING THE NATURE OF SMALL BUSINESS OPERATIONS. IF YOUR ORDER ARRIVES DAMAGED OR INCORRECT, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY-WE'RE HAPPY TO MAKE IT RIGHT.THANK YOU FOR SUPPORTING SMALL BUSINESSES. IT MEANS THE WORLD TO US!
UPDATED BOUTIQUE RETURN POLICY:
We want you to love your purchase! If you’re not completely satisfied, we’re happy to offer store credit for eligible returns.
Return Eligibility:
- Returns must be requested within 14 days of the delivery date (or purchase date for in-store purchases).
- Items must be unworn, unwashed, unused, and in their original condition with all original tags attached.
- Items with signs of wear, odors, stains, pet hair, smoke, or damage will not be accepted.
Returns:
- Approved returns will receive store credit only. We do not offer refunds to the original form of payment.
- Store credit does not expire and may be used on any future purchase.
Non-Returnable Items:
The following items are final sale and cannot be returned:
- Sale or clearance items
- Accessories (including hats, jewelry, hair accessories, etc.)
- Candles, perfume, and other personal care items
- Bookmarks, stickers, books, and other paper goods
- Gift cards
- Seasonal or holiday merchandise
Return Shipping:
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order so we can make it right.
By completing your purchase, you agree to the terms of this return policy.